Call our showroom: 02 9708 3233

Customer Service

Shipping & Delivery

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Note: Shipping for orders with a total weight greater than 50kgs, will be priced and charged at a later date, and shipping costs will show $0 on your invoice.

Carriers

We use the following carriers to deliver our orders:

  • Australia Post
  • Couriers Please

Various Freight Companies depending on size and location

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Privacy & Security

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Returns, Refunds & Exchanges

We will refund or exchange items in their original unused condition up to 30 days from purchase. Manufacturer defects can be returned according to the individual manufacturers warranty.

How To Return An Item

1. Please email [email protected] or call 02 9708 3233 to request a refund

2. Mail your returned item to:

     Major Woodworking Equipment

     55 Gow st Padstow NSW 2211

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Ordering

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Payment, Pricing & Promotions

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order
  • BPAY, Direct Deposit
  • Cash On Delivery

Credit Card Charges

Major Woodworking uses eWay for its secure online transactions, Major Credit Cards are accepted. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Major Woodworking Equipment
Attn Accounts
Po Box 165 Padstow NSW 2211

Ph 02 9708 3233   Fax 02 9708 5556

BPAY/Direct Deposit Account Details

BSB:
Account Number:

Please include order number and email address in the payment description field.

Order Processing

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Order Tracking

You can track the order status and see a list of previous orders by logging into Your Account.